QEHS Policy

1. QEHS Policy

LINCOTRADE and its staff are committed to:

  • Provide quality service and products to meet all customers’ requirements as well as SGSecure;
  • To continually improve on the performance of its services and products through effective consultation, participation and analysis of its Quality, Environmental, Health and Safety Management System with its staff or representative(s);
  • To comply to all applicable requirements in relation to quality, environmental and safety aspects;
  • Prevention of Injury and Ill-health;
  • Protection of the Environment;
2. QEHS Objectives

Objectives shall be set for relevant functions contributing to the achievement of customer satisfaction in one way or another. The objectives set for the relevant functions are as follow:

Function Objectives
Customer Satisfaction
Admin/ Purchasing
Safety Environmental
  • < 3 rework cases per month
  • Customer Satisfaction Index >= 60%
  • 60% Supplier Performance Index
  • 100% Legal Compliance
  • Achieve Zero accidents / incidents
  • Retain Green Label certification for wood products
  • Resource conservation

Telephone calls from customers may be regarded as feedback / comments. Formal letters will be regarded as complaints.